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See the Guides and Troubleshooting page for more on this topic.

Errors occur in Genshin Impact when an action or operation does not complete or is executed incorrectly, if an illegal action or operation is attempted or if something in the game's status is incorrect or different from what is expected. Errors can be caused by a variety of different reasons, such as invalid actions, network issues, cheats/hacks, exploits, bugs, technical issues, and the like.

Types

There are three types of errors that can occur in Genshin Impact: overlay message errors, dialog errors, and critical errors.

Overlay message errors are delivered to the player in the form of either white text that appears on the top half of the screen that disappears after a short period of time or white text in a dark gray box in the middle of the screen that disappears after a short period of time and can be dismissed earlier by clicking anywhere, causing almost no impact on gameplay.

Dialog errors open up a dialog box in the middle of the screen that requires the user to click a button to perform an action that is required to solve the error or to close the dialog box to continue.

Critical errors will quit the game with the error message.

Overlay Message Errors

Error Description
Wish schedule inconsistent Occurs when the player attempts to Wish on a limited-time banner that has already ended. Banners do not automatically disappear from a player's screen after their duration ends if the player is currently on the respective banner's screen; they will disappear after the player closes out of the Wish screen and opens it again.
Waypoint unlocked Occurs when the player attempts to reunlock a Teleport Waypoint that has already been unlocked. Normally this is impossible, however due to things like network latency or network errors, the player may be able to attempt to reunlock a Teleport Waypoint that has already been unlocked. This is different from the Teleport Waypoint unlocked message; when a waypoint is unlocked for the first time, it will show a Teleport Waypoint unlocked message, while when the player attempts to reunlock an already unlocked Teleport Waypoint, Waypoint unlocked will show.
Cannot discard item Occurs when the player attempts to discard an item that is not discardable, such as Stones of Remembrance, Slime-Swallowed Calla Lilies, Everlasting Incenses, which are Quest Items.
Invalid item amount to use Occurs when the player attempts to use an illegal or uninterpretable amount of an item, use a larger amount of an item than what the player owns, a negative amount of items, etc.
Recipe does not exist Occurs when the player attempts to cook a Cooking recipe that does not exist.
Max proficiency not reached. Cannot auto-cook. Occurs when the player attempts to execute an auto-cook operation on a recipe for which they have not reached maximum proficiency required to unlock auto-cook on.
This Mechanicus cannot be rotated Occurs when the player attempts to rotate a Mechanicus that is not a Veneficus Mechanicus: Dust Devil. Normally, only Veneficus Mechanicus: Dust Devil can be rotated, however if a rotate operation is erroneously sent to another Mechanicus, this error will occur.
Entity has timed out and disappeared Occurs when the player attempts to interact with something that can no longer be interacted with, most of the time due to already having interacted with it, such as fireflies, chests, Crystalflies, and butterflies.
Character-switching in cooldown Occurs when the player attempts to switch character while the 1 second cooldown between switching characters is in effect.
Cannot switch character while aiming Occurs when the player attempts to switch character while aiming.
Cannot switch character while climbing Occurs when the player attempts to switch character while climbing.
Cannot switch character while gliding Occurs when the player attempts to switch character while gliding or while performing a Plunging Attack.
Cannot switch character while jumping Occurs when the player attempts to switch character while jumping or during the frames of Keqing's Elemental Skill, Stellar Restoration, when it is used twice in a row (the first time to hurl the Lightning Stiletto and the second time to blink to its location and unleash a slashing attack) where she is unleashing a slashing attack. The game counts falling as a result of jumping as jumping (e.g. attempting to switch character while falling after dashing then jumping off a cliff).
Cannot switch character while swimming Occurs when the player attempts to switch character while swimming.
Cannot switch character now Occurs when the player attempts to switch character while falling normally (see Cannot switch character while jumping and Cannot switch to target character sections), while landing after falling (normally this is indistinguishable from simply falling, however due to the complications from falling because of an Elemental Skill, they are different; see Cannot switch character while jumping and Cannot switch to target character sections) or after performing a Plunging Attack, while their active character is in the final frames of the climbing animation (the ones where their active character hoists themselves up onto something), while the player is in a Spiral Abyss chamber before actually starting the battle or while there is an animation playing for an Elemental Skill. This is especially noticeable when the player attempts to switch character while holding an Elemental Skill that can be held, such as both of the Traveler's Elemental Skills, Palm Vortex and Starfell Sword.
Cannot switch to target character Occurs when the player attempts to switch character while falling due to an Elemental Skill (for example, if the player uses Albedo's Elemental Skill, Abiogenesis: Solar Isotoma, to create a Solar Isotoma and then stands at the locus of the Solar Isotoma, a crystallized platform will form, lifting the player up. If the player then reuses Abiogenesis: Solar Isotoma to create a Solar Isotoma at a different location, the player will fall, and attempting to switch character while doing so will cause this error to occur. Similarly, using Keqing's Elemental Skill, Stellar Restoration to blink upwards and then attempting to switch character while falling, and therefore after performing the slashing attack; see Cannot switch character while jumping section, will cause this error to occur), when the player's active character is clipped inside something, such as a wall, or when switching would cause the player to clip inside something (for example, if the roof of a building is just high enough that a short character, such as Diona, can fit under it, but a tall one, such as Diluc, cannot, atempting to switch character from Diona to Diluc would cause this error to occur. This last scenario will also cause this error to occur if done in the Party Setup menu.)
Target abnormal Occurs when the player attempts to switch characters while their current character is Frozen.
Cannot take a picture in the current state Occurs when the player attempts to enter Photo Mode while climbing, gliding, jumping, swimming, performing a Plunging Attack, or in combat.
Character is down Occurs when the player attempts to perform an action such as teleporting or switching characters while the currently deployed character is in the middle of their KO'ed animation.
Character is too full and cannot manage another bite... Occurs when the player attempts to feed a character a Recovery Dish (food that restores HP) while that character is in the Full State (due to having consumed too many Recovery Dishes and thus having maxed out their Fullness Gauge).
Domain not yet available Occurs when the player attempts to view the Domain source of Talent Level-Up Materials or Weapon Ascension Materials from the Inventory or Character menus that are not available on the current day.
The door of the domain is closed. Only those with Adventure Rank of {AR Level} or above can enter the domain... Occurs when the player attempts to unlock a domain that cannot be unlocked by players with an Adventure Rank lower than the specified level. The dialogue option that appears when the player is near the domain will read "Locked" instead of the domain's name.
Cannot configure party in current state Occurs when the player attempts to enter the Party Setup menu while climbing, gliding, jumping, swimming, falling, performing a Plunging Attack, in combat or while they are clipped inside something, such as a wall.
Object can only be used on a fallen character Occurs when the player attempts to use a Revival type Recovery Dish via the Inventory on a non-fallen character.
No characters in party are down Occurs when the player attempts to use a Revival type Recovery Dish via the NRE (Menu 30) while there are no fallen characters in the player's party. This can only happen when there is no HP recovery type Recovery Dish in the NRE (Menu 30)'s slot for that type of food.
Cannot use revival items on deployed characters Occurs when the player attempts to use a Revival type Recovery Dish via the NRE (Menu 30) while the player's active character is in the few frames of the animation after their HP reaches 0 where they appear to fall towards the ground before seemingly transforming into blue dust and then switching to another character.
Maximum HP or Fullness reached Occurs when the player attempts to use a HP recovery type Recovery Dish via the NRE (Menu 30) while all of the player's characters in their party's HP is at the maximum or while all of them are in the Full State.
Light a fire first. (Pyro skills can be used to light fires) Occurs when the player attempts to interact with (in order to cook) a campfire or a stove that has been extinguished.
The Mechanicus is currently being rotated. Please try again later. Occurs when the player attempts to rotate a Veneficus Mechanicus: Dust Devil that is being rotated.
Maximum amount of Veneficus Sigils has been reached Occurs when the player gains more Veneficus Sigils than the amount they are allowed to have. This maximum amount depends on the stage of Theater Mechanicus that the player has reached: at stage 1, the maximum amount is 900, at stage 2, that amount is increased to 1050, at stage 3, it is 1200, at stage 4, 1350, at stage 5, 1500 and at stage 6, it is 2000.
Not yet constructed, unable to reconstruct Occurs when the player attempts to reconstruct a Mechanicus in Theater Mechanicus while the Mechanicus that the player is attempting to reconstruct in question does not exist, due to a bug or if the Mechanicus was somehow destroyed between the moment when it was selected and the moment the player attempted to reconstruct it (for example, if the player constructs a Mine, selects it, waits for it to self-destruct after coming into contact with an opponent and then attempts to reconstruct it, this error will occur).
Insufficient Veneficus Points Occurs when the player attempts to construct a Mechanicus in Theater Mechanicus while not having enough Veneficus Points to do so.
This character cannot be dispatched on expeditions Occurs when the player attempts to dispatch a character already on an Expedition.
Fallen characters cannot be dispatched on expeditions Occurs when the player attempts to dispatch a fallen character on an Expedition.
Item in cooldown Occurs when the player attempts to use an item that has a cooldown period while that cooldown period is in effect, such items include Parametric Transformers, Revival type Recovery Dishes, Adepti Seeker's Stoves, etc.
Cannot use during combat Occurs when the player attempts to use an item that cannot be used during combat while in combat, such as Parametric Transformers, Wind Catchers and Adepti Seeker's Stoves.
This action cannot be performed during combat Occurs when the player attempts to perform an action that cannot be performed during combat (that is not using an item, since that would cause another error to occur; see Cannot use during combat) while in combat, such as attempting to interact with an NPC.
This player's Serenitea Pot has not yet been unlocked Occurs when the player requests to visit a friend's Serenitea Pot prior to the friend obtaining the gadget.
The Serenitea Pot's host is currently offline Occurs when the player requests to visit a friend's Serenitea Pot while they are offline.
You have reached your furnishing placement limit. Please remove some furnishing first. Occurs when the player attempts to place a furnishing in Serenitea Pot but has reached the placement limit.
You cannot use gadgets in this special area Occurs when the player attempts to place gadgets while in the Serenitea Pot, such as Parametric Transformer and Windblume Festival Commemorative Balloon.
Item does not exist: Inventory too fast. Occurs when the player presses the "Use" button in the Inventory for Precious Items too quickly.
Index error encountered during construction: Claim too Fast Occurs when the player presses the "Claim" button in the Furnishing creation screen too quickly.
Unable to enter placement interface in the current state Occurs when the player attempts to enter the placement menu in the Serenitea Pot while using Mona's alternate sprint Illusory Torrent.
Unable to enter placement interface while you are receiving guests in the Serenitea Pot Occurs when the player attempts to enter the placement menu in the Serenitea Pot while a guest (Co-Op Mode) is present.
This item can only be used on a specific vehicle Occurs when the player attempts to use the Waverider Repair Toolbox when not driving the Waverider.
There is no water to launch your Waverider nearby... Occurs when the player attempts to use a Waverider Waypoint when there is no water nearby. The Waverider Waypoint will glow red, even if it was activated before.
Board your Waverider to initiate this challenge Occurs when the player attempts to start a challenge that requires a Waverider. Note that some challenges that require traversal over or through water do not require a Waverider.
{Character Name}'s Companionship EXP has reached maximum Occurs when the player claims Realm Bounty for Companionship EXP in Serenitea Pot and the character reaches Friendship Level 10.
Priority quest. Must complete before teleporting! Occurs when the player attempts to teleport while a priority quest is underway.
Priority quest. Please complete the current challenge first! Occurs when the player attempts to talk with an NPC or interact with an item while a priority quest is underway.
Priority quest. Must complete before leaving! Occurs when the player attempts to enter a Domain while a priority quest is underway.
The following quest needs to be completed before entering another player's world: {Quest Name} Occurs when the player attempts to access Co-Op Mode during certain quests.
Teammates not ready Occurs in the character selection screen in Co-Op while challenging a domain when the host of the world attempts to start the domain while one or more teammates are not in the Ready status.
Unable to view artifacts at this time Occurs when the player attempts to view the artifacts of a trial character during a domain or quest.
Teleport currently disabled Occurs when the player attempts to teleport to any location while the automatically opened map from activating a new Statue of the Seven is being displayed.
Congratulations! You have reached the max BP level Occurs when the player attempts to claim Battle Pass EXP in the Battle Pass menu after you have already reached BP Level 50. The BEP from Daily and Weekly Missions still adds to the Weekly EXP Limit. Using the "Claim All" button does not trigger the error.
Cannot converse while aiming Occurs when the player attempts to talk to an NPC to interact with an item while in Aiming Mode
Pin name too long Occurs when the player attempts to add a name to a pin which contains over 100 characters.
Pin name contains invalid characters Occurs when the player attempts to add a name to a pin which contains blacklisted words.
Name contains invalid characters Occurs when the player attempts to add a name to a friend which contains blacklisted words.
Name cannot contain spaces Occurs when the player attempts to add a name to a friend which contains spaces.
UID does not exist Occurs when the player attempts to search a UID which does not exist.
Please enter another player's UID Occurs when the player attempts to search their own UID.
Cannot deploy here Occurs when the player attempts to deploy items such as the Serenitea Pot or the Parametric Transformer in an obstructed location.
Cannot equip during combat Occurs when the player attempts to equip or switch weapons or artifacts during combat.
No consumables found Occurs when the player attempts to Auto Add Enhancement Materials for artifacts or weapons when there are no materials which match the selected criteria.
Select EXP materials Occurs when the player attempts to enhance artifacts or weapons without selecting any materials.
Slots full Occurs when the player attempts to select materials for enhancing artifacts or weapons when all slots have already been filled.
Max EXP reached. Cannot add. Occurs when the player attempts to select materials for enhancing artifacts or weapons after the selected materials are sufficient to raise the artifact or weapon to its maximum level.
Forging queue full Occurs when the player attempts to forge while the forging queue is full.
Cannot forge any more Enhancement Ore today. Please wait till tomorrow. Occurs when the player attempts to forge Enhancement Ore after reaching the 300,000 Weapon Experience cap.
Cannot forge any more Fine Enhancement Ore today. Occurs when the player attempts to forge Fine Enhancement Ore after reaching the 300,000 Weapon Experience cap.
Cannot forge any more Mystic Enhancement Ore today. Occurs when the player attempts to forge Mystic Enhancement Ore after reaching the 300,000 Weapon Experience cap.
This character cannot cook Occurs when the player attempts to cook with the Raiden Shogun.
Party must have at least one member Occurs when the player attempts to remove the only party member from the deployed party.
Unable to equip character with outfit in present state Occurs when the player attempts to switch Character Outfits while climbing, gliding, jumping, swimming, performing a Plunging Attack, or in combat.
Workstation option does not exist TBA

Dialog Errors

Error Description
Your game client is not up-to-date. Log in again and update the client before joining Co-Op Mode. Occurs when the player attempts to join Co-Op Mode while there is an update available for the game which must be downloaded by logging back into the game before they can enter Co-Op Mode.
No space left in Inventory. Please free up some space and try again. Occurs when the player attempts to pick up Weapons and Artifacts off the ground, or attempting to wish when maximum Inventory capacity has been reached.
Cannot purchase now Occurs when the player attempts to purchase an item that is already sold out.

Critical Errors

These errors will automatically quit the game or prevent you from logging in.

Error Description
Network Error The game is unable to connect to the miHoYo servers. This may be the result of maintenance or a bad Internet connection. Check your internet connection with other websites, then run the network troubleshooter for the platform you are using.
Warning This message will show up if the game detected foul play (like cheating). The warning will give you information on your infraction. If you are banned, you will be unable to log in.
External Plug-ins
  • If you are on a jailbroken or rooted device, you should remove your jailbreak or root to continue playing.
  • If you are using a console, ensure that the console does not have any modchips or custom code installed on it.
  • If you are using a PC, uninstall any programs used almost exclusively for cheating in-game (like AutoHotKey).
Payment
  • Check your balance upon logging in. If you have a negative balance of Primogems or Genesis Crystals, then you owe money to miHoYo.
  • Verify that the charge was successful by contacting your bank. If the charge was not approved, then try making your purchase again.
  • Maintain up-to-date payment information on miHoYo's website or with Apple/Google/Sony, depending on registration platform. If your payment information is inaccurate, then you will be unable to be charged for any content in-game
Community Guidelines
  • Review miHoYo's community guidelines on HoYoLAB. This governs your use of not just the forums but also in-game chat. Moderators will take action against accounts that violate these rules.
  • If your account was banned for having an inappropriate username, you are permitted to create another account with one that is appropriate.

Change History

Released in Version 1.0
Version 1.5
  • Added sound effect for when Dialog Errors open.

Version 1.0

  • Errors were released.

Version 0.0.1

  • Errors were implemented.

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